Board Position:Patient Access Director
Nora Brown, MHA, is a passionate, dedicated, committed humanitarian. She is a Libran and by nature very philosophical, enthusiastic, and charismatic in her delivery to both patients and staff. Serving as the Patient Access Director, she oversees the patient services, call center and medical records departments. With more than 15 years of customer service experience, Nora has an open appetite for helping others and creating lasting impressions. Through collaboration and leadership of Nora, Henry J. Austin Health Center now offers online self-scheduling, promoting same day appointments and increasing access to care. Nora’s strong information systems background has successfully bridged the gap between manual and electronic registration processes. Implementing technology solutions to operationalize workflows, Henry J. Austin Health Center boasts arrival kiosks in the main waiting area to decrease patient wait times and increase capacity. Nora is an advocate for removing barriers to care and increasing communication between Henry J. Austin Health Center and the community.