Board Position:Patient Access Director
Nora Brown, MHA, is a humanitarian, enthusiastic, charismatic Libran who holds a degree in Computer Science and a Masters in Healthcare Administration. Nora joined Henry J. Austin Health Center (HJAHC) as the Clinical Applications Specialist through which she implemented new technology solutions to improve business operations. One of Nora’s most notable achievements is the adoption of electronic registration through multiple avenues such as tablets, mobile and online devices that created an easy transition for patients as we entered telehealth services.
Nora now serves as the Director of Patient Access, where she oversees the Patient Services, Call Center and Medical Records Departments. With more than 15 years of diverse customer service experience across multiple industries, education, tourism, retail, and healthcare. Nora has an open appetite for bridging the gap between manual processes and technology in an effort to increase efficiency. Through collaboration and leadership of Nora, HJAHC now offers online self-scheduling increasing access to care, successful telehealth transformation and improving customer service. Nora is an advocate for removing barriers to care and increasing communication between HJAHC and the community.