Primary Care Director

Full Time
Grant or HJAHC: 

The primary focus of this position is to provide leadership and daily administrative and operational support for the work of primary care staff team.  Under the supervision of the Chief Medical Officer, the PCD is responsible for ensuring the provision of high- quality primary care services in keeping with principles of client-centered collaborative care.  The Director will lead and coordinate quality improvement activities in the area of primary care.
Service Delivery and Planning
Develop, implement and evolve a company-wide framework to ensure we are fulfilling the mandates of organization policy and procedures and regulatory agencies such as HRSA, FTCA, Joint Commission, and the National Committee for Quality Assurance.

  • Respond to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures. Develop and oversee a system for uniform handling of such violations.
  • Act as a channel of communication to receive and direct regulatory issues to appropriate resources for investigation and resolution
  • Collaborate with the Section Chiefs, Departmental Directors, and Administration to facilitate optimal communication between primary care and administrative staff and to ensure an effective, coordinated work-flow
  • Direct processes related to the roster of primary care clients, including internal review mechanisms, in keeping with HJAHC policies and procedures
  • Develop and maintain effective relationships with key stakeholders and partner agencies.
  • Lead the development and documentation of guidelines related to service delivery and/or professional practice in collaboration with relevant staff.
  • Collaborate with the Chief Medical Officer (CMO) and Director of Quality to ensure high levels of patient satisfaction; ensure timely resolution of patient issues.

            Risk Management

  • Oversee and coordinates the risk management initiatives and activities.
  • Work in a manner that ensures client safety and minimizes risk to clients, staff, and volunteers.
  • Advance Patient Safety through Systems Thinking and Design
  • Identify and mitigate Patient Safety Risk
  • Oversee Regulatory Compliance from a Risk Management perspective
  • Works closely with senior leadership, corporate and defense counsel, department directors and corporate associates, patients, visitors and medical and allied health staff for consultation on Risk Management issues/concerns
  • Ensure that risks are minimized by investigating and acting on all regulatory survey reports/recommendations
  • Represent Risk Management at the Peer Review Committee, Quality Performance Assurance and Improvement Committee, and other departmental meetings
  • Ensure there is a comprehensive risk management education and orientation program that increases Patient Safety Awareness and Practice among Clinicians and Staff

Quality Assurance and Improvement

  • Regularly review and analyze service delivery and other relevant data.  Provide interpretive information to staff and management.
  • Work closely with the CMO and CEO to establish standards for the departments and monitors the quality of patient care.
  • Provide leadership in the development and implementation of quality improvement initiatives related to primary care programs and services.
  • Coordinate chart audits and other quality assurance activities.
  • Participate in center-wide quality assurance and improvement initiatives.

Human Resources

  • Assist staff in identifying areas for growth and professional development.
  • Provide support and guidance to staff in the areas of effective communication and conflict-resolution.
  • Participate in the recruitment and hiring of primary care staff.
  • In collaboration with the CMO and Director of HR, coordinate the orientation and training of new primary care staff.


  • Performs other duties and assumes other responsibilities as apparent or assigned by Chief Executive Officer, including mutually agreed upon objectives.


  • Undergraduate degree in a health care or business discipline.
  • Graduate degree or additional relevant training is preferred.
  • Three to five years management experience; health care leadership is preferred.
  • Experience in a community-based primary health care setting is an asset.


  • Broad knowledge in the areas of community-based primary health care, the social determinants of health and health promotion.
  • Demonstrated leadership abilities within an interdisciplinary, culturally diverse staff team.
  • Knowledge and experience in quality improvement processes.
  • Demonstrated leadership experience in change management.
  • Demonstrated ability to work collaboratively in a client-centered approach.
  • Strong organizational, administrative and time management skills.
  • Effective decision-making and problem-solving skills.
  • Excellent communication and conflict-resolution skills.
  • Demonstrated ability to communicate effectively in English, both written and verbally. Second language is an asset.
  • Experience working effectively with culturally and economically diverse populations.
  • Proficiency in the use of a personal computer and software programs including Microsoft

Office, email and Internet.  Experience with electronic health records systems.
Accountable to Chief Medical Officer
Full-Time Exempt (40 Hours per week)
This position requires the manual dexterity sufficient to operate phones, computers and other office equipment.  The position requires the physical ability to kneel, bend, and perform light lifting.  This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone.  Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.  Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials.