Contact Tracer - Henry J. Austin Health Center

Contact Tracer

Status: Full Time
Department: Clinical
Location: Warren
Hours: 8am-5pm
Union: Non-Union



The HJAHC Contact Tracer is a public health professional responsible for contacting patients diagnosed with COVID-19 to learn more about patients’ medical histories, the people who they have had close contact with, and providing them with information and guidance to interrupt ongoing transmission and reduce spread of COVID-19. This position will be contracted until at least the end of the year.



  • Explain the necessity for the contact to quarantine responsibly in order to reduce the risk of transmission of illness to others.
  • Interviewing individuals exposed to COVID-19
  • Notify exposed individuals (contacts) of their potential exposure as rapidly and sensitively as possible.
  • Protect patient privacy; contacts are only informed that they may have been exposed to a patient with the infection. They are not told the identity of the patient who may have exposed them.
  • Provide contacts with education, information, and support to understand their risk, what they should do to separate themselves from others who are not exposed, monitor themselves for illness, and the possibility that they could spread the infection to others even if they themselves do not feel ill.
  • Encourage contacts to stay home and maintain social distance from others (at least 6 feet) until 14 days after their last exposure, in case they also become ill. They should monitor themselves by checking their temperature twice daily and watching for cough or shortness of breath.
  • Check in with contacts to make sure they are self-monitoring and have not developed symptoms. Contacts who develop symptoms should promptly isolate and they should be promptly evaluated for infection and for the need for medical care.
  • Maintain data in contract tracing software.
  • Contacting candidates would be done remotely by phone, in a local health department, or a combination of both, depending on the region.
  • Data Collection
  • Health Education
  • Data Entry & Maintenance


  • Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
  • Work with clinical staff of HJAHC.


  • Health-related professional experience/training in public health, and social work preferred.
  • High school diploma or equivalent required. Must be 18 years of age or older. Some college training preferred.
  • Excellent communication, organizational, and critical thinking skills; sound judgment and attention to detail.
  • Experience conducting telephone-based or in-person interviews


  • A good knowledge of Word, Outlook, and PowerPoint & Excel are pre-requisites for the position.
  • Understanding of patient confidentiality and ability to maintain trust with all patients.
  • Understanding of the medical terms and principles a plus.


The person in this position needs to occasionally move about inside the office, inside the facility, and occasionally between facilities as needed to perform essential job functions. The person in this position constantly operates a computer and other office productivity machinery, such as a phone or cellular device. The person in this position frequently communicates with employees, senior management, and/or other individuals, so they must be able to exchange accurate information in these situations. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials.

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