Community Health Worker - Henry J. Austin Health Center

Community Health Worker

Status: Full Time
Department: Clinical
Location: Warren
Hours: 8am-5pm
Union: Non-Union



The Community Health Worker is responsible for providing emotional, educational and overall support for clients who are experiencing multiple social determinants that are creating significant barriers to access and retention in care. This person is responsible to engage, inform, support and empower those who are eligible for any services provided by the Henry J Austin Health Center (HJAHC) and the community at large.


Outreach and Health-Systems Navigation:

  • Engages in case finding and community outreach to bring out-of-care patients/clients who have never accessed care, or those that are lost to follow up into care services.
  • Establishes and maintains external contacts on a regular basis. Facilitates weekly/regular calls to check-in, for encouragement, appointment reminders, and to reschedule missed appointments.
  • Accompanies clients to medical, mental health, substance abuse treatment or social service appointments in order to improve attendance and for affiliation support.
  • Helps clients to schedule medical appointments and follows up with providers to ensure that clients attend appointments – coordinating and assisting with transportation.
  • Communicates with clients one to three days before a foreseen weather related or other natural disaster according to emergency plan procedure.

Health Education and Care Coordination:

  • Demonstrates health literacy of the field, assures treatment adherence education, and provides emotional support to clients.
  • Educates and assists clients in knowing what materials to bring or questions to ask in order to facilitate access to needed services, such as obtaining and identification (ID) card for housing application, health insurance, or application for other social support services.
  • Walks clients through initial appointments for medical care or other social services in order to ensure that clients have a clear understanding of initial steps that need to be taken to obtain appropriate services.
  • Promotes effective resource utilization with the multidisciplinary team.
  • Assist with scheduling transportation for identified patients as needed.
  • Identify beneficial local resources and keeping track of patients referrals and assisting with keeping appointments.
  • Promotes the program within HJAHC and other health care organizations that feed and draw from HJAHC.
  • Participates in staff training sessions and other meetings as required by the agency.

Documentation, Compliance and Quality Assurance:

  • Assists in the collection of outcome data.
  • Maintains timely, accurate, legible and clear chart documentation according to agency requirements.
  • Maintains record keeping requirements and assists with chart reviews for Q/A purposes as requested.
  • Works with data resources and health information products to drive productivity and quality improvement.


  • Follows universal precautions according to Centers for Disease Control and Prevention guidelines.
  • Understands and appropriately acts upon assigned role in Emergency Code System.
  • Understands and performs assigned role in agency’s Continuity of Operations Plan (COOP).

Population Health

  • Coordination of activities related to Covid-19 testing
  • Reports to job location on-site required during scheduled testing times


  • Performs other duties as requested by Supervisor and/or Program Director/Coordinator


  • High school diploma or equivalent required, college degree a plus. Associates degree or Bachelor’s degree preferred.
  • One year of related experience working in programs with at risk populations and performing outreach is required.


  • Working knowledge of  social determinants and impact on health outcomes is preferred
  • Knowledge of regional community resources/services is important.
  • Computer knowledge should include Microsoft Word and Excel.
  • Bilingual (English-Spanish/English-Creole) preferred.


  • Good communication, problem solving, team work and organizational skills are required in order to engage participants.
  • Ability to work with multicultural and diverse population is required.
  • Must be self-motivated, detail oriented, able to travel locally and work flexible hours.
  • Must have a passion about working to improve the health and quality of life of the population.
  • Demonstrates consistent effort to maintain sound working relationships with staff.
  • Demonstrates flexibility and cooperation in relation to workplace manpower and staffing needs by rotating on an emergent basis and providing assistance, as needed.
  • Consistently utilizes appropriate lines of authority, as needed.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to walk and talk and hear.
  • The employee must be capable of driving a vehicle and walking varying distances.  
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to handle, finger or feel objects, tools or controls; and talk or hear; is frequently required to stand which can be for long periods of time, walk and stoop, kneel or crouch.


The work environment characteristics described here are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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