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Clinical Applications and Telehealth Coordinator

Clinical
Status: 
Full Time
Department: 
Clinical
Location: 
Warren
Hours: 
8am-5pm
Union: 
Non-Union
Grant or HJAHC: 
HJAHC
Description: 

MAJOR FUNCTION:Under the supervision of the Chief Medical Officer, the Clinical Applications and Telehealth Coordinator  is responsible for the continual flow of digital information within the clinical departments including the use of telehealth care for patients in the at HJAHC.  The Clinical Applications and Telehealth Coordinator will have the ability to navigate through multiple technology platforms as well as work with qualified healthcare providers to ensure the best outcome for the patient.  Responsibilities include the implementation, support and management of digital information applications for the clinical staff. Performs related work including, but not limited to: ESSENTIAL FUNCTIONS:

  • Works cooperatively with staff to effectively utilize digital tools to carry out the goals and objectives of Henry J. Austin Health Center (HJAHC) according to the established policies and procedures.
  • Works closely with HJAHC staff to provide support in real-time with the use of clinical applications. Serves as liaison between staff and vendor on all clinical applications platform software or workflow issues.
  • Develops and provides training and documentation on new features and workflows.
  • Develops operational objectives by contributing information and analysis to HJAHC strategic plan and standards; identifying and resolving problems; and determining system  improvements
  • Develops, implements, and assure consistent utilization of reports to monitor the effective use of clinical applications
  • Assists in orientation and development of programs leading to Telehealth as required 
  • Assists remote providers and private label partners with setting up remote Telehealth

     Services

  • Provides user training in functional use of applications to HJAHC staff, both on new hire orientation and ongoing as needed; analyzes training needs to develop new training programs or modify and improve existing programs; partners with management to assess and identify staff training needs based on projected organizational processes, changes, and other factors. 
  • Assists operations team in training providers on HIPAA compliance and Protected Health Information; best practices and protocols for telehealth services between patients and Providers; assures accuracy of patient data by reviewing audits and other reports of patient data.
  • Trains providers and staff on the software and systems related  to telehealth features  including file transfer and storage of information into electronic medical records; available as a resource to the clinical staff and other departments to provide education and training on the use of telehealth services
  • Develops application expertise as required to provide consultation and support to HJAHC staff in efficient use of clinical applications. 
  • Analyzes processes, workflows and outcomes related to digital applications to identify needed configuration changes and recommend workflow improvements where appropriate.
  • Evaluates the utilization of clinical applications to facilitate more effective use of current tools as needed, to increase operational efficiency throughout the organization, and to identify the need for new clinical applications when appropriate.
  • Attends administrative and clinical meetings as appropriate, reports back outcomes, and distributes daily communications, such as tip sheets, to help implement the changes.
  • Meets regularly with operational and telehealth team members to improve and streamline the process including with the marketing team to create and share marketing materials and  updates
  • Responsible for working with the CMO and Quality Department for developing reports and workflows related to Meaningful Use and UDS submissions.
  • Responsible for the implementation and ongoing management of Telehealth Care in conjunction with guidelines, policies and procedures. 
  • Works closely with the CMO and the Primary Care Manager to build and maintain provider schedules.
  • Ensures adherence to professional standards, policies and procedures, federal, state, and local requirements, Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Health Resources & Services Administration (HRSA).
  • Keeps staff informed by interpreting and communicating telehealth rules, regulations, policies, and procedures.
  • Prepares and presents analysis and programs review report for analysis and evaluation of Telehealth programs’ status
  • Performs other duties as assigned

ADDITIONAL RESPONSIBILITIES:

  • Provides design, development and implementation support on Health Information project tasks as assigned.
  • Works with Information Technology (IT) Support as appropriate to determine and resolve problems in clinical applications.
  • Works with IT in coordinating and scheduling of clinical applications updates.  Performs computer application enhancements and upgrades accurately and within defined time frames to meet customer, vendor, and application needs.
  • Assists in monitoring vendor’s adherence to specifications, and evaluation of quality and functionality of software programs. Participates in meetings and other communication with digital applications partners as appropriate.
  • Performs related work, as required.

 EDUCATION:

  • Bachelors’ Degree Required– preferably in Health Sciences or related field
  • Applicants who do not possess the preferred education criteria may substitute additional experience as indicated below on a year-for-year basis.

 EXPERIENCE:

  • Two (2) years of experience in computer programming, information system design and systems analysis, which shall have involved some responsibility in the development and implementation of data processing systems
  • 3-5 year experience in a health care setting
  • Technology proficient and/or professional training in ER systems
  • Ability to navigate comfortably through multiple technology platforms
  • Will possess good grasp of clinical work flow in a health care setting and have experience in clinical information systems and outcome measurement.
  • Will have experience involving the use of clinical information programs.  Knowledge of current medical information technology and applications is highly desirable.
  • Ability to provide excellent customer service and ability to train and teach clinical staff and employees.
  • Excellent interpersonal skills, including the ability to support staff and respond to concerns in a timely and appropriate manner to maintain effective digital workflows.
  • Outstanding oral and written communication skills
  • Working knowledge of PC based applications, network environments and reporting tools
  • Proficient with computers
  • Must have understanding of basic medical terminology
  • Must have the ability to manage multiple activities and demands; self-driver

 PERSONAL CHARACTERISTICS

  • Strong interpersonal skills for frequent interactions with users and managers.   Includes Speaking, Reading Comprehension, Instructing, Active Listening, Time Management, Service Orientation, Professionalism, Confidentiality.
  • Computer Proficiency - Must be able to demonstrate computer proficiency, strong communication skills, and articulate an understanding of work flows.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one

 ORGANIZATIONAL RELATIONSHIPS:

  • Accountable to the CMO for all phases of activities. Works closely with the Director of Information Technology and IT Support Staff to coordinate, implement and maintain effective workflows in clinical applications.

 PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to walk, talk and hear.  The employee frequently is required to stand and use hands to handle, finger or feel objects, tools or controls.  The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl.
  • The employee must frequently lift and/or move up to ten (10) pounds and occasionally lift and/or move up to twenty-five (25) pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

 WORK ENVIRONMENT:The work environment characteristics described here are representative of those      an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.