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Director of Operations

Operations
Status: 
Full Time
Department: 
Operations
Location: 
Ewing Street
Hours: 
9-5
Union: 
Non-Union
Grant or HJAHC: 
HJAHC
Description: 

MAJOR FUNCTION
Under the supervision of the Chief Operating Officer, the Director of Operations is responsible for directing activities related to licensure and regulatory issues; administration services, including: Facility contracts management, facility improvement projects, property maintenance, housekeeping and physical plant operations; safety and security; patient transportation; and risk management activities.  Performs related work including, but not limited to, ESSENTIAL FUNCTIONS:
ESSENTIAL FUNCTIONS:

  • Participates in site reviews conducted by federal, state and other officials to assure access to and review of needed materials, lists, inspections certificates, and other materials which document compliance to guidelines, regulations, etc.  Attends exit conferences; reviews findings with COO and Management Team members; prepares responses as required; and, follow-ups with responsible Department Heads to assure that findings have been addressed.
  • Responsible for life, safety and security issues related to each of the three physical plants operated Austin Health Center; prepares an annual plan to assure on-going maintenance and up-keep of each site; provides leadership to maintenance Staff and is responsible for the daily monitoring of activities specified in contracts and agreements with maintenance companies, snow removal contractors, electrical, plumbing, communications, and general facility operational activities.  Assures that office equipment is in good working order and that maintenance agreements remain in force and annual inspections are performed.
  • Conducts the processes involved in managing general liability and risk exposure for the facility, which includes facilitating risk management training programs for staff and contractors; identifying facility and security risk exposures, mitigating deficiencies, performing notifications accordingly, and acting as liaison for liability claims. 
  • Identifies and supervises security staff; assures the availability of staff for daily, evening and weekend coverage as required; monitors the security of facilities and responds to issues related to security systems, security contracts and attempted break-ins.
  • Responsible for the daily supervision of patient transportation vehicle, including the driving staff and patient related issues; maintains a weekly record (log) of mileage and gas purchases; assures regular maintenance of both the patient and utility vehicles; assures that vehicles are properly inspected.
  • When appropriate, maintains a current listing of all liability insurances, policy coverage dates, coverage specifications, payment amounts and due dates.  Reviews annual premiums to assure competitiveness with industry standards.  Maintains contact with insurance brokers and other representatives regarding issues of liability and coverages. 
  • Assists the COO in developing long-range plans for operational efficiencies and participates in the annual review and revision of corporate documents, policies and procedures.

ADDITIONAL RESPONSIBILITIES:

  • Assumes other duties as assigned by Chief Operating Officer
  • Attends Board of Directors meetings as needed.

REQUIRED CREDENTIALS AND EXPERIENCE:

  • A Bachelor’s Degree and at least five (5) years relevant experience
  • At least five (5) years supervisory experience

PREREQUISITES FOR THE JOB:

  • Minimum of (3) years of senior level administrative, at least one of which shall have been in the health administration arena with organizations such as hospitals, governmental health agencies, or ambulatory care facilities; or, at least one year experience in administrative capacity in public or private facilities management
  • Proven ability to recruit, train and develop personnel in order to balance resource capacity with organization’s strategic goals and initiatives

PERSONAL CHARACTERISTICS:

  • Participatory management style - advocates team concept.
  • Well-developed interpersonal skills; ability to get along with diverse personalities.

ORGANIZATIONAL RELATIONSHIPS:

  • Accountable to the Chief Operating Officer for all phases of activities.
  • Advises, consults, and coordinates with:
    • Chief Medical Officer - Efficient and effective clinical functioning, licensure and regulatory issues, staffing, safety and security.
    • Works with other senior managers as appropriate