Clinical Applications Support

Information Technology
Full Time
Information Technology
Full Time

Click here to apply: https://indeedhi.re/2SlFSIB
Under the supervision of the Chief Medical Officer, the Clinical Applications Support is responsible for the continual flow of digital information within the clinical departments. Primary responsibility for the implementation, support and management of digital information applications for the clinical staff. Performs related work including, but not limited to:

  • Works cooperatively with staff to effectively utilize digital tools to carry out the goals and objectives of Henry J. Austin Health Center (HJAHC) according to the established policies and procedures.
  • Assists in the development, interpretation and consistent utilization of reports to monitor the effective use of clinical applications.
  • Develops application expertise as required to provide consultation and support to HJAHC staff in efficient use of clinical applications.
  • Analyzes processes, workflows and outcomes related to digital applications to identify needed configuration changes and recommend workflow improvements where appropriate.
  • Evaluates the utilization of clinical applications to facilitate more effective use of current tools as needed, to increase operational efficiency throughout the organization, and to identify the need for new clinical applications when appropriate.
  • Provides user training in functional use of applications to HJAHC staff, both on new hire orientation and ongoing as needed. Analyzes training needs to develop new training programs or modify and improve existing programs. Partners with management to assess and identify staff training needs based on projected organizational processes, changes, and other factors. Assists in the development of training programs and clinical system usage procedures. Develops and provides training and documentation on new features and workflows. Works closely with HJAHC staff to provide support in real-time with the use of clinical applications. Serves as liaison between staff and vendor on all clinical applications platform software or workflow issues.
  • Attends administrative and clinical meetings as appropriate, reports back outcomes, and distributes daily communications, such as tip sheets, to help implement the changes.
  • Responsible for working with the CMO and Quality Department for developing reports and workflows related to Meaningful Use and UDS submissions.
  • Works closely with the CMO and the Primary Care Manager to build and maintain provider schedules.


  • Provides design, development and implementation support on Health Information project tasks as assigned.
  • Works with Information Technology (IT) Support as appropriate to determine and resolve problems in clinical applications.
  • Works with IT in coordinating and scheduling of clinical applications updates. Performs computer application enhancements and upgrades accurately and within defined time frames to meet customer, vendor, and application needs.
  • Assists in monitoring vendor’s adherence to specifications, and evaluation of quality and functionality of software programs. Participates in meetings and other communication with digital applications partners as appropriate.
  • Performs related work, as required.


  • Minimum: High School Diploma; Associates degree in healthcare related area of study preferred.
  • Two (2) years of experience in computer programming, information system design and systems analysis, which shall have involved some responsibility in the development and implementation of data processing systems.
  • Applicants who do not possess the preferred education criteria may substitute additional experience as indicated above on a year-for-year basis.


  • Will possess good grasp of clinical work flow in a health care setting and have experience in clinical information systems and outcome measurement.
  • Will have experience involving the use of clinical information programs. Knowledge of current medical information technology and applications is highly desirable.
  • Ability to provide excellent customer service and ability to train and teach clinical staff and employees.
  • Excellent interpersonal skills, including the ability to support staff and respond to concerns in a timely and appropriate manner to maintain effective digital workflows.
  • Outstanding oral and written communication skills
  • Working knowledge of PC based applications, network environments and reporting tools
  • Must have the ability to manage multiple activities and demands; self-driver


  • Strong interpersonal skills for frequent interactions with users and managers. Includes Speaking, Reading Comprehension, Instructing, Active Listening, Time Management, Service Orientation, Professionalism, Confidentiality.
  • Computer Proficiency - Must be able to demonstrate computer proficiency, strong communication skills, and articulate an understanding of work flows.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one